Privacy Policy

This privacy policy (“Policy”) describes how ChatPoint Technologies Limited (“ChatPoint Technologies Limited”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the chatp.com website and any of its products or services (collectively, “Website” or “Services”). It summarizes what information we might collect from a registered user or other visitor (“you”), and what we will and will not do with it. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

We are committed to protecting the privacy and security of our users’ data. We shall at all times comply with the Personal Data (Privacy) Ordinance in regards to the collection, use, retention, transfer and access of personal data.

Collection and use of personal information

You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Website’s features, you will be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you make a purchase, or fill any online forms on the Website. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the Website’s features. Users who are uncertain about what information is mandatory are welcome to contact us.

Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; process transactions; run and operate our Website and Services usage. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Billing and payments

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the latest security standards. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Cookies

The Website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting business or serving you, as long as these parties agree to the long term as they agree to keep this information confidential. We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

European Union General Data Protection Regulation (GDPR)

Your records and individual data are stored using a GDPR ready third-party supplier AWS in a controlled domain with restricted access. The Services we furnish to you together with the specialist organizations, you comprehend and concur that data may be stored or processed by us in different locations worldwide. For instance, data gathered from the European Economic Area (EEA) might be moved to nations outside of the EEA for the purposes portrayed in this Policy.

GDPR enhances our current information protection approaches and processes, giving us a strong establishment and helping us maintain a strong commitment to data privacy. Notwithstanding the updates to our Privacy Policy that mirror our new commitments, we actualized a procedure set up to help preparing our staff on how fabricate and structure protection items.

Also, high-level of privacy is maintained by the invitation-only to access your team space data.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Services of the Website.

If there is any inconsistency or conflict among the versions of different languages of this Policy, the English version shall prevail.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact form.

This document was last updated on June 29, 2019.